Terms and Conditions

JDoc Israel

Terms & Conditions for General Medical Services

JDoc Israel provides private General Practice services at 216 Jaffa Street, Jerusalem. Please note, where JDoc Israel works with other providers, JDoc Israel does not take responsibility for their fees, actions or advice given.

The health care professionals at JDoc Israel will provide care and treatment as they deem fit and in accordance with the highest standards of medical care. The patient consents to any examinations, laboratory procedures or any general medical treatment rendered to the patient as part of this care and treatment. It is the responsibility of the doctor/nurse to obtain the patient's consent, verbally or in writing, when required, for any medical treatment and to answer any questions about the patient's treatment. You may decline treatment at any time.

APPOINTMENTS

We request that you respect the dignity and hygiene standards of our premises at all times.

We operate a zero tolerance policy against abuse to any of our staff or patients and reserve the right to remove you from the premises.

Please ensure you bring to your appointment any details from your medical history and medication details that pertain to your treatment / diagnosis and personal ID, for first appointments and appointments for dependents, as below.

A child/dependant's appointment is for the designated patient only. We encourage you to attend with only the child/children who have an appointment. We define a child as any person aged under 16 years. We are required to hold on file a copy of the child's identification documents and legal identification of guardianship. Please bring this with you to the appointment.

For 'home visit' conditions and locations covered please refer to our website. Home visits outside these areas are at the doctor's discretion. If you would like more than one person to be seen at the same visit, please request this individually so that we may clarify the charges applicable.

If you require any reasonable adjustments for your appointment or treatment, such as longer appointments or information in easy to read format, please let us know as soon as possible to be able to accommodate your request.

THE FINANCIAL AGREEMENT

I hereby undertake to pay JDoc Israel for all services and medications relating to my treatment as a private patient. Payment is due prior to or immediately after the consultation. The responsibility for the settlement of accounts relating to the patient's treatment and care remains at all times the duty of the patient and/or specified 3rd party.

The treatment invoice will be prepared in accordance with the practice's prevailing charge rates. Any pricing arrangement agreed with the doctor on duty at the time of the consultation must be paid accordingly.

We accept most major debit and credit cards, excluding American Express. We do not keep card details on file. Payment is due prior to or immediately after your consultation. For particular types of appointments, the treatment may be subject to payment upfront and you will usually be advised of this. If you have not paid the invoice before you leave the surgery, you agree to settle the outstanding balance promptly. If you fail to attend your appointment or incur a non-attendance or late payment fee, you agree to pay this fee in full.

CANCELLATION POLICY

Once you book an appointment, you will receive an email to confirm the booking. If you do not receive the email confirmation, please contact us to check the details we hold for you are correct.

If you are rearranging an existing appointment, please ensure you cancel at the time of rearranging your existing appointment prior to making a new appointment. Failure to cancel within specified time frames is subject to terms stated here.

You agree that should you cancel your booking giving less than 24 hours' notice or for a same day booking less than 4 hours' notice, a minimum NIS 170 fee will be charged.

Please note the following when booking an appointment:

You are permitted 30 minutes from when the appointment was booked, as a 'cooling off' period, should you need to cancel or reschedule your appointment, without incurring any charges at all, this does not apply to new registrations new registrations are subject to a NIS 20 admin fee.

No administration fee applies for registering a new patient who then cancels their initial appointment within the 30 minutes cooling off period.

Cancellation of appointments has to be within a minimum of 4 hours of the appointment time, and can only be actioned by telephone or WhatsApp during our published opening hours, in order to avoid cancellation fees.

If you cancel your appointment less than 4 hours before the appointment time, a minimum charge of NIS 170 applies.

Failure to attend any appointment without cancelling, or cancelling within 1 hour of your appointment, will be charged at the FULL consultation fee for that appointment type.

If the surgery is closed when you wish to cancel or amend your appointment, please contact us as early as possible when we open the next day, to let us know. If you are cancelling an early morning appointment within 4 hours of our opening time, we reserve the right to charge you as per the above terms and conditions in full. As above, contact must be made either by telephone, WhatsApp, or in person, to the designated contact details.

If you are calling us to request an urgent appointment within half an hour of closing, we reserve the right to make a surcharge cost of NIS 220 in addition to the normal costs.

Where a refund is due, this will be issued a charge from NIS 12, which reflects the fee charged to us by our bank for processing the refund.

JDoc Israel reserves the right to cancel an appointment at short notice due to Force Majeure.

PATIENT MEDICAL INSURANCE

You must check with your insurer or third party that you have adequate cover. It is essential that when seeking insurance approval that you clearly specify that the appointment is with JDoc Israel and you seek approval for the doctor you have an appointment with. Please note that JDoc Israel does not treat patients under Maccabi. If your treatment is not covered by medical insurance or by other arrangement, you will be responsible for any costs associated with your medical treatment and/or service charges which will need to be settled with JDoc Israel. JDoc Israel accepts no liability arising from an insurer failing to settle an insured patient's costs. The costs remain the responsibility of the patient or the guardian/dependents.

MEDICAL INFORMATION

To ensure you receive the best possible care on a continuing basis, the healthcare professionals maintain records about your health and any treatment or care you receive within the practice. These records are used to facilitate further care that you may require, including contacting you.

Medical Information is kept confidential on a secure database. It will only be disclosed to those persons or third parties involved with your treatment or care, or to their representatives as applicable. If you wish to have the information shared with your other treating physician, please specifically request this at the time of the appointment with the healthcare professional on an individual basis.

PRIVACY & DATA PROTECTION

The privacy and confidentiality of patient personal data is of paramount concern to JDoc Israel. We process personal data in accordance with the the Privacy Protection Law, 5741-1981, and its regulations, ensuring that your data is processed lawfully and fairly to protect and safeguard your data privacy rights. In order for patients to understand what their rights are and how the law affects them, please read our Practice Privacy Policy, which can be requested at reception or on our website at jdocisrael.co.il/privacy-policy.

Requesting access to your personal data

Under applicable data protection legislation, you have the right to request access to the information we hold about you and to make changes to the way we process your data, in accordance with our privacy policy. To make such a request, or to discuss anything in relation to the processing of your data, please contact:

Email: reception@jdocisrael.co.il
Phone: 02 372 1158
Address: JDoc Israel, 216 Jaffa Street, Jerusalem

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Israeli Privacy Protection Authority.

For additional details, please refer to our website jdocisrael.co.il for Terms and Conditions and Privacy Policy.

CLINICAL GOVERNANCE

JDoc Israel supports the assessment of clinical governance. This includes audits that measure the long-term effectiveness of certain treatments. To assist in these reviews or research programmes, personal data may be used. You may be contacted by JDoc Israel, researchers or organisations, such as relevant Israeli health authorities / research bodies. The data will only be used for specific purposes. JDoc Israel complies with all applicable record management rules and regulations. You also have the right to decline your participation in any research.

Should information be disclosed that meets a legal threshold for disclosure relating to children's rights or is of material importance relating to criminality, JDoc Israel may share this information as required by law.

FRAUD AND DEBT COLLECTION

If you have an outstanding payment for services already given more than 30 days old, we may refuse any further appointments until such time that the costs have been settled. You may be asked to pay upfront for future appointments, which is applicable to all the persons booking and dependents.

In the event that payment for services delivered has not been settled, we reserve the right to employ a third party to recover these costs. Information may be disclosed to others, including debt collection agencies, with a view to recovering any unpaid debts or other costs, or preventing fraudulent or improper claims. Once we instruct a debt collection agency, you will become liable for any additional costs incurred.

LIABILITY

JDoc Israel will not accept liability for any damage or loss to patients' or their guests' personal property brought onto clinic premises.

Calls may be recorded for training and monitoring purposes. We may rely on the voice recording to settle any dispute that may arise in the future.

COMPLAINTS

Please refer to our complaints procedure that can be requested at reception or on our website at jdocisrael.co.il/complaints-procedure.