Once you book an appointment, you will receive an email to confirm the booking. If you do not receive the email confirmation, please contact us to check the details we hold for you are correct. 

You agree that should you cancel your booking giving less than 24 hours’ notice or for a same day booking less than 4 hours’ notice, a minimum ₪170  fee will be charged. 

 

Please note the following when booking an appointment: 

·                  You are permitted 30 minutes from when the appointment was booked, as a ‘cooling off’ period, should you need to cancel or reschedule your appointment, without incurring any charges at all, this does not apply to new registrations.

·                  A ₪40 administration fee will apply for registering a new patient who then cancels their initial appointment within the 30 minutes cooling off period. This cannot be redeemed against future appointments or services. This charge is an administration fee for time spent registering a new patient on the JDoc database.

·                  Cancellation of appointments has to be within a minimum of 4 hours of the appointment time, and can only be actioned by telephone or WhatsApp during our published opening hours, in order to avoid cancellation fees.

·                  If you cancel your appointment, less than 4 hours before the appointment time, a minimum charge of a ₪ 170 fee applies

·                   Failure to attend any appointment without cancelling or cancelling within 1 hour of your appointment will be charged at the FULL consultation fee for that appointment type.

·                  If the surgery is closed when you wish to cancel or amend your appointment, please contact us as early as possible when we open the next day, to let us know. If you are cancelling an early morning appointment within 4 hours of our opening time, we reserve the right to charge you as per the above terms and conditions in full. As above, contact must be made either by telephone, WhatsApp, or in person, to the designated contact details.

·                  If you are calling us to request an urgent appointment within half an hour of closing, we reserve the right to make a surcharge cost of ₪220 in addition to the normal costs.

·                  For certain appointments, such as PRP treatment, you will be liable for half the applicable charge if cancelled within 4 hours of the appointment or the full charge if cancelled within an hour of your appointment.

·                  JDoc reserves the right to cancel an appointment at short notice due to Force Majeure